FAQ
Good questions
What time are check-in and check-out?
Both are at 12:00 noon: you hand back the room at midday and yours is ready from midday. If your flight lands at an odd hour, message us on WhatsApp and we'll work something out.
How late can I arrive?
Reception is open from 07:00 to midnight every day. If you'll arrive after midnight, let us know on WhatsApp that same day and we'll wait up for you.
How much is a night?
From $10 a night for a double room with a double bed. Every room has a private bathroom, hot water, wifi and Netflix included.
How do I get there from the airport?
By taxi or car via the Ruta Collas expressway it's 40–50 minutes off-peak, and longer in traffic (a taxi runs about $15–25). There's also the official airport bus to the Carcelén terminal for $2. We'd rather say it plainly: we're not an airport hotel, but we are closer than the historic center and we charge neighborhood prices.
Do you accept children? How many people fit in a room?
Yes, we accept children. Four of the five rooms are doubles, for two people; the largest can take up to four. If you're coming as a family or a group, message us on WhatsApp and we'll tell you what's free.
Is the bathroom private? Is there hot water?
Every room has its own private bathroom — none are shared — and there's hot water at any time of day.
Is breakfast included? Is there a guest kitchen?
We don't serve breakfast and there's no guest kitchen. We'd rather be upfront about it: there are bakeries, markets and food places a few blocks away from early in the morning.
What payment methods do you accept?
Cash, bank transfer and Deuna. We don't accept credit or debit cards.
Can I leave my luggage before check-in or after check-out?
Yes, no problem and no charge. If you arrive early or your flight leaves at night, leave your bags with us and go enjoy the day.
Are pets allowed? Can I smoke?
We don't accept pets. Smoking is allowed only on the small front patio — not in the rooms or any indoor area.
What if I book and can't make it?
Cancellation conditions are set when you book, and a reservation left unused without notice may be subject to them. The practical version: if something changes, message us on WhatsApp as early as you can and we'll sort it out.
Is there parking?
We don't have our own parking. Most of our guests arrive by taxi or public transport — the Ecovía feeder bus stop (Galo Plaza Lasso y N16) is about a five-minute walk away.
Is the wifi good? And the Netflix?
Wifi is free and covers the whole hostal, and every room has Netflix included. Both are there so you can properly switch off.
What part of town is the hostal in?
We're in Carapungo, a residential and commercial neighborhood in the north of Quito, in the parish of Calderón. It's a hard-working local area with markets, pharmacies and food nearby — and the most convenient base if the airport is your priority.